Customer Support Executive

• Respond to customer queries and concerns via email in a professional and timely manner

• Ensure all responses are clear, accurate, and aligned with company policies and processes

• Maintain agreed Service Level Agreements (SLA) and Turnaround Time (TAT) for all customer

interactions

• Deliver high-quality customer experience to drive and maintain strong Net Promoter Score

(NPS) performance

• Handle customer complaints and escalations effectively with appropriate resolution

• Maintain proper documentation of customer interactions and follow-up actions

• Identify recurring issues and share feedback with internal teams for process improvements

• Adhere to compliance, quality, and audit guidelines in all communications

• Excellent written communication skills with strong grammar and attention to detail

• Strong problem-solving and analytical abilities

• Ability to handle high email volumes efficiently

• Customer-centric mindset with a focus on quality and satisfaction

• Familiarity with customer experience metrics like NPS

• Ability to multitask and manage priorities in a fast-paced environment

• Have a collaborative working spirit and can work seamlessly cross teams and functions to

resolve sticky situations