Customer Support Executive
OnsitegoFixed
₹25,000 - ₹34,000
Earning Potential
₹34,000
Fixed
₹25,000 - ₹34,000
Earning Potential
₹34,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Benefits include: PF, Laptop, Health Insurance, ESI (ESIC)
Job Description
- Responsible for managing large volume of calls/emails/chats.
- Should have good experience in emails/chat process.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Take the extra mile to engage customers.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Escalate well deserved calls to the Escalations team as per the defined standards and protocol.
- Follow communication procedures, guidelines and policies.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
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