IT Field Engineer

Role: - IT Field Engineer

Payroll: - Rigved Technologies.

Module: Field Engineer

Location: Bandra to Kurla

Experience: 1+ years of experience

Travelling Expenses- Yes

Roles & Responsibilities

1. Working hours: 24*7 as per the company roaster.
2. Week off depends upon roster/No Fixed Saturday/Sunday & Holiday off.
3. Need to visit stores in all areas.
4. Working on National Holidays against which you shall be eligible for double pay.
5. Public Holiday will be working against which comp off will be provided
6. Provide outside support to Reliance Retail Outlets for all IT calls
7. (Must have Knowledge on PC, Printers & Basic Knowledge of networking, Networking equipment's).
8. Coordinate with Regional Coordinator for tasks and activities to be performed.
9. Will perform Periodic Preventive Maintenance activities
10. Get signoffs for activities performed from Store Manager, State IT team and send a report to Retail Helpdesk
11. Coordinate with Retail Helpdesk for ticket status and call closure
12. Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required
13. Coordinate with MSL logistics for spares availability
14. Perform initial physical inventory verification and asset tagging and submit a report
15. Carry out IMAC activity
16. Will perform Rollout activity
17. 50%-70% travelling will be there to cater services.
18. Experience into Hardware & networking.
19. Perform Preventive Maintenance