Operations Engineer

ob SummaryWe are looking for a detail-oriented and proactive Operations Engineer to manage and support merchant onboarding operations. The candidate will be responsible for coordinating with merchants, collecting and validating onboarding information, managing bulk data uploads, and ensuring accurate and timely merchant and store onboarding on the TOSS platform.

The ideal candidate should have strong MS Excel skills, good analytical ability, attention to detail, and the ability to coordinate with internal teams and external stakeholders.

• Key Responsibilities1. Merchant & Store OnboardingHandle end-to-end merchant onboarding activities on the TOSS platform.
• Collect merchant and store details, including business information, contact details, bank details and required documents.
• Verify and validate merchant information before initiating onboarding.
• Ensure accurate mapping of merchants, brands and stores.
• Track onboarding status and follow up on pending registrations and approvals.
• Coordinate with merchants to resolve onboarding-related queries.
• Managing schemes, offers, products and lender management 
• 2. Excel & Data ManagementStrong working knowledge of MS Excel and Google Sheets.
• Handle large datasets and perform data cleaning and validation.
• Work with VLOOKUP, XLOOKUP, CONCAT, IF, COUNTIF, SUMIF, Pivot Tables and conditional formatting.
• Identify duplicate records, missing information and incorrect data.
• Prepare bulk upload templates and validate data before submission.
• Maintain onboarding trackers and operational reports.
• 3. Bulk Upload & Data ValidationPrepare and validate bulk merchant and store onboarding files.
• Ensure data accuracy and adherence to prescribed upload templates.
• Identify upload failures and coordinate with technical teams for resolution.
• Perform post-upload verification to ensure successful onboarding.
• 4. Coordination & Operations SupportWork closely with Business, Product, Technology and Support teams.
• Coordinate with merchants, aggregators and brand representatives.
• Monitor onboarding SLAs and ensure timely completion.
• Maintain daily operational trackers and share progress reports.
• Escalate onboarding blockers and operational issues.
• 5. Documentation & ReportingMaintain merchant onboarding records and supporting documents.
• Prepare daily, weekly and monthly operational reports.
• Maintain proper documentation and audit trails.
• Ensure compliance with internal onboarding processes.
• Required Skills & QualificationsGraduate in any discipline (B.Com, BBA, B.Sc, BCA or equivalent preferred).
• 1–3 years of experience in Operations, Merchant Onboarding, Data Management or Banking/Fintech operations.
• Strong proficiency in MS Excel and Google Sheets.
• Good understanding of data validation, bulk uploads and data reconciliation.
• Excellent attention to detail and problem-solving skills.
• Good communication and coordination skills.
• Ability to manage multiple onboarding activities simultaneously.
• Preferred SkillsExperience in Fintech, Payments, POS or Merchant Acquiring.
• Knowledge of merchant onboarding and KYC documentation.
• Familiarity with CRM, Admin Portals and operational dashboards.
• Basic understanding of APIs and system workflows is an added advantage.
• Key Performance Indicators (KPIs)Merchant onboarding completion rate.
• Accuracy of merchant and store data.
• Bulk upload success rate.
• Average onboarding turnaround time.
• Number of onboarding issues and rework cases.
• Compliance with onboarding SLAs.
• Timely submission of operational reports.

Ideal Candidate ProfileWe are looking for someone who is hands-on, organised, comfortable working with large volumes of data, and capable of independently managing merchant onboarding operations with minimal supervision.