Sales & Marketing Executive

Store & Operations Executive – MumbaiCompany: MasterPhone

Location: Vile Parle East, Mumbai

Job Type: Full-time

About MasterPhoneMasterPhone is a premium smartphone retailer specialising in iPhones, Samsung flagship devices, Google Pixel phones, laptops and other premium electronics. Our Mumbai branch also functions as a central inventory and dispatch hub supporting our other branches.

Role OverviewWe are looking for a Store & Operations Executive who will handle day-to-day inventory operations, internal branch shipments and in-store customer inquiries.

This role requires someone who is organised, responsible, comfortable with technology and extremely careful while handling high-value electronics.

• Key ResponsibilitiesMaintain and regularly update inventory records for incoming and outgoing products.
• Verify products received and ensure inventory entries are accurate.
• Pack smartphones, laptops and other electronics safely for dispatch.
• Prepare and coordinate internal shipments to MasterPhone branches in other cities.
• Maintain proper records of products dispatched and received.
• Ensure device model, colour, storage, serial/IMEI and quantity are correctly verified before dispatch.
• Assist with periodic physical stock verification and immediately report discrepancies.
• Attend to customers visiting the Mumbai store.
• Understand customer requirements and explain product specifications, pricing, warranty and availability clearly.
• Show products to customers and assist them through the purchase process.
• Coordinate with other MasterPhone branches regarding inventory requirements and shipments.
• Maintain an organised stockroom and ensure products are stored and handled carefully.
• Candidate RequirementsGood communication skills in Hindi and English.
• Comfortable using a computer, smartphone, Excel/Google Sheets and basic inventory systems.
• Strong attention to detail — particularly while handling inventory and IMEI/serial numbers.
• Responsible and trustworthy when handling high-value products.
• Good organisational and time-management skills.
• Comfortable interacting with customers.
• Previous experience in mobile/electronics retail, inventory management, logistics or store operations is preferred but not mandatory.
• Basic knowledge of smartphones and consumer electronics is an advantage.

What We Are Looking ForThe ideal candidate is someone who takes ownership of their work, keeps inventory records accurate, handles products carefully and can confidently deal with customers when required.

Accuracy and reliability are particularly important because the Mumbai branch handles inventory and dispatches for multiple MasterPhone locations.