Sales Support – Voice Process

Sales Support – Voice Process

Location: Andheri West, Mumbai

Experience: 1–5 Years

Industry: Exhibition Stand Design & Construction

Employment Type: Full-Time

About Us: We are an established Exhibition Stand Design & Construction company based in Mumbai, with 17+ years of industry experience. We serve clients across the globe, with a strong presence in Europe, USA, and India.

We are looking for a confident and enthusiastic Sales Support – Voice Process professional to join our team and support our international business development efforts.

• Key Responsibilities Make outbound calls to Indian and international companies participating in trade shows, expos, and exhibitions.
• Support the sales team through lead generation, prospecting, cold calling, and regular follow-ups.
• Introduce and explain our exhibition stand design, fabrication, and construction services to potential clients.
• Connect with Marketing Managers, Exhibition Managers, and key decision-makers.
• Understand customer requirements and identify qualified business opportunities.
• Obtain the Exhibition Stall Brief, including stall dimensions, design requirements, and budget.
• Maintain and regularly update client databases, contact details, and CRM records.
• Follow up with prospects through calls and emails to move opportunities towards conversion.
• Coordinate with the Sales and Design teams for smooth lead handover and follow-up.
• Achieve assigned lead generation and revenue targets.
• Required Skills & Qualifications Excellent spoken and written English with clear and professional communication.
• Good English speaking, listening, and comprehension skills.
• Confident in handling international and domestic calls.
• Strong customer service, convincing, negotiation, and relationship-building skills.
• Experience in BPO, voice process, customer service, tele calling, cold calling, lead generation, or sales support is preferred.
• International calling or experience dealing with international clients will be an added advantage.
• Basic knowledge of CRM, MS Office, and email communication.
• Positive, confident, proactive, and target-oriented approach.
• Ability to work independently as well as coordinate effectively with the Sales & Design teams.

Key Skills: Sales Support | Customer Service | Lead Generation | Cold Calling | International Calling | BPO | Voice Process | English Proficiency | English Speaking | Tele calling | B2B Lead Generation | Client Follow-up | CRM | Inside Sales

Benefits:

• Competitive salary package (Fixed + Incentive)
• Opportunity to work with a talented and passionate team on a variety of exciting projects
• Exposure to international exhibitions and global clients
• Possibility of foreign travel for international exposure for willing candidates

Interested candidates can apply with their updated CV.