Senior Sales Coordinator

Role Overview

We are looking for an experienced Senior Sales Coordinator to manage customer enquiries, quotations, order processing and follow-ups. The role requires close coordination with customers, the sales team, production, dispatch and accounts to ensure accurate orders and timely delivery.

Key Responsibilities

• Handle enquiries from dealers, distributors and business customers through calls, WhatsApp and email.
• Prepare quotations using approved pricing and follow up to convert enquiries into orders.
• Verify product specifications, quantities, rates, payment terms and delivery details before processing orders.
• Coordinate with production and dispatch teams on order readiness and delivery schedules.
• Keep customers updated and resolve order, delivery and service concerns.
• Follow up on outstanding payments in coordination with accounts and sales.
• Maintain accurate customer records, quotation trackers, pending orders and follow-up reports.
• Support field sales executives with pricing, stock availability and customer requirements.
• Monitor pending work, flag delays and escalate issues requiring management intervention.
• Guide junior coordinators and ensure consistent follow-through.

Candidate Requirements

• Graduate with 5–8 years of relevant experience.
• Strong communication skills in Hindi and English; Marathi is an advantage.
• Working knowledge of Excel, Google Sheets, email and CRM/order management systems.
• Experience handling B2B customers and coordinating with factory teams.
• Strong attention to detail, ownership and ability to manage multiple orders.
• Foam, mattress, furniture or related manufacturing experience preferred.

Salary: Based on experience and suitability.

Commute support: Pickup and drop available from Sion and GTB Nagar.