Store Manager

1.    Store Operations Management

• Manage the overall day-to-day operations of the assigned store.
• Ensure the store is clean, well-organized and ready for customers at all times.
• Monitor product availability and coordinate with the warehouse for timely stock replenishment.
• Ensure products are displayed properly to maximize customer attraction and sales.
• Supervise opening and closing activities of the store.

2.    Team Management & Development

• Lead, guide and motivate the store team to achieve daily operational goals.
• Allocate daily responsibilities and monitor work completion.
• Train new employees on store operations, customer service and company policies.
• Maintain employee discipline, attendance and overall work culture.
• Coordinate with the HR department for manpower requirements and employee-related matters.

3.    Customer Service & Sales Management

• Ensure every customer receives a professional and positive shopping experience.
• Resolve customer complaints, replacement requests and service-related issues.
• Monitor daily sales performance and identify opportunities to improve sales.
• Encourage the team to achieve sales targets through effective customer engagement.
• Ensure promotional activities and offers are implemented correctly in the store.

4.    Inventory & Cash Control

• Monitor inventory accuracy and ensure regular stock verification.
• Supervise stock movement, stock transfers and product replenishment.
• Ensure damaged, defective or returned products are identified and processed correctly.
• Supervise cash handling and billing activities to ensure accuracy and accountability.
• Minimize inventory loss through proper monitoring and store controls.

5.    Coordination & Reporting

• Coordinate with Warehouse, Purchase, Marketing, HR and Customer Care departments for smooth store operations.
• Prepare and share daily operational updates with the Retail Operations Manager.
• Report stock shortages, operational challenges and customer concerns promptly.
• Suggest ideas to improve store performance, customer satisfaction and operational efficiency.

Perform any other responsibilities assigned by the Retail Operations Manager