Technical Support Engineer

Righto Services Private Limited
Malad West, Mumbai/Bombay
₹30,000 - ₹43,000 monthly

Fixed

₹30,000 - ₹43,000

Earning Potential

₹43,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

2 applicants

2 applicants

Benefits include: 5 working days, Two-way cab

Benefits include: 5 working days, Two-way cab

Job Description

  • Location: Malad, Mumbai (Location Bound)
  • CTC / Salary: ₹4.0 LPA – ₹5.5 LPA
  • Shift: Willing to work on shifts

Position Overview

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Technical Support Engineers are responsible for providing services to all merchants and developers, following standard procedures to escalate unresolved issues to appropriate internal departments.

Eligibility & Hiring Criteria

  • Education: BS, BSEE, CS, or other relevant technical degree.
  • Experience: 2+ years of working experience in a Software Product Development or Technical Support role.
  • Communication: Strong English written and verbal communication skills are required.
  • Flexibility: Willing to work on shift.

Required Skills

  • Programming Languages: Good understanding of any programming language like Java, .NET, PHP, Python, or others.
  • Web & API: Hands-on knowledge of JavaScript, HTML, REST APIs & Front-end is a must.
  • System Knowledge: Should know how to call APIs and understand client-server communication.
  • Soft Skills: Strong problem-solving, active listening, and technical documentation abilities.

Key Responsibilities

  • Merchant & Developer Support: Work directly with customers (developers/merchants) and internal teams on post-integration (live) issues.
  • Technical Troubleshooting: Troubleshoot technical issues related to client code, libraries, connectivity, networking, etc.
  • Integration & Configuration: Assist with the integration and configuration of APIs and products across multiple channels, including mobile devices (smartphones/tablets), and share integration best practices.
  • Onboarding: Support merchant onboarding and account configuration.
  • Escalations: Communicate live issues to merchants and internal stakeholders; identify and submit defects.

How to Apply

Interested candidates meeting the criteria can reach out directly to the HR contact below:

  • HR Contact: HR Darshna Jain
  • Phone / WhatsApp: 9301685579
  • Email: darshnajain127@gmail.com

 

Job role

Work location
Work locationMalad West, Mumbai, Maharashtra, India
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationGraduate
English level
English levelGood (Intermediate / Advanced) English
Degree/ Specialisation
Degree/ SpecialisationB.Sc in Information Technology, M.Sc in Information Technology, B.Com (Hons.) in Information Technology, BE/B.Tech in Information Technology, BBA in Information Technology/ Information Systems Management, Bachelor in Information Technology, B.Com in Information Technology, BBA (Hons.) in Information Systems Management (Atleast one)
Age limit
Age limit18 - 35 years
Gender
GenderAny gender

About company

Name
NameRighto Services Private Limited
Address
AddressMalad West, Mumbai, Maharashtra, India
Job posted by Righto Services Private Limited

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You can expect a minimum salary of 30,000 INR and can go up to 43,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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