Technical Support Executive/Manager - Software
Tecnoviq ConsultancyFixed
₹15,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹15,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Night Shift
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
39 applicants
Job Description
Job Role Software: Technical Support Executive
Key Responsibilities:
· Provide technical support via phone, email, chat, and remote sessions.
· Diagnose, troubleshoot, and resolve software application issues.
· Write and execute SQL queries for data analysis, troubleshooting, and reporting.
· Log and track customer issues using ticketing systems.
· Coordinate with development teams for bug fixes and escalations.
· Conduct product walkthroughs and client training sessions.
· Ensure timely follow-ups and maintain SLA compliance.
Required: Skills & Qualifications
· Strong knowledge of SQL (queries, joins, stored procedures, data validation).
· Excellent verbal and written communication skills.
· Problem-solving mindset and analytical thinking.
Understanding of software applications, databases, and troubleshooting methods.
· Ability to explain technical concepts to non-technical users.
· Familiarity with ticketing tools or CRM systems.
· Bachelor’s degree in Computer Science, IT, or related field.
· Experience in software support, helpdesk, or application support role.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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