Customer Support Executive

About Mirraw.com

With over 5 lac listed products, 5 million and counting customers worldwide, our

mission is to bring the world's best ethnic designs to your doorstep. Based out of Lower

Parel- Mumbai, Mirraw brings handpicked designs in ethnic jewelry, apparel, accessories

& more. Founded by Shailesh Jain in 2011, our products make our customers look incredible.

With a great fan following in India, US & Europe, Mirraw is focused on ethnic wear and

has plans to dominate this space in the coming years.

Role - Customer Support Executive

Website: www.mirraw.com

Blended Process (80% Chats & emails , 20% Voice )

Location – Lower Parel

Rotational Shifts , Including Night Shifts , 6 Week offs a month

Immediate joinees preferred

Responsibilities:

· Interacting with customers on a daily basis.

· Helping customers with their product queries.

· Misc day to day activities.

· Excellent customer service skills, including maintaining focus on the customer issue in a

fast-paced environment

· Ability to empathize with and prioritize customer needs

· Demonstrates interpersonal skills with a diverse customer base

· Demonstrates conflict resolution, negotiation, and de-escalation skills

· Demonstrates ownership to resolve challenging customer issues, escalating

when necessary

· Ability to determine customer needs and provide appropriate solutions

· Maintain regular and reliable attendance, including the daily schedule as assigned

· Flexible with the working schedule; may be expected to work night shifts (For male

employees only).

· Ability to work overtime as required by business -most often occurring in the weeks

surrounding the festive season (EID and Diwali)