Technicia Supervisor

Job Description – Technician SupervisorCompany: Relomi Corporate Services LLP

Department: Engineering & Maintenance

Designation: Technician Supervisor

Location: South Mumbai, Two Wheeler Must

Reporting To: Facility Manager / Engineering Manager

Team Supervision: Jr. Multitechnicians, Technicians and Maintenance Staff

1. Job PurposeTo supervise daily engineering and maintenance operations, ensure the smooth functioning of electrical, plumbing, HVAC and other building systems, and coordinate preventive and corrective maintenance activities across the facility or serviced apartments.

• 2. Key ResponsibilitiesA. Maintenance & Technical OperationsSupervise day-to-day electrical, plumbing, HVAC, carpentry and general maintenance activities.
• Diagnose technical faults, coordinate troubleshooting and ensure timely resolution of maintenance complaints.
• Monitor the functioning of electrical panels, lighting systems, pumps, motors, water supply systems, air-conditioning units and other building equipment.
• Ensure preventive maintenance schedules are completed on time.
• Attend to major breakdowns and coordinate with specialised technicians or external vendors when required.
• Conduct routine inspections of guest rooms, apartments, common areas and utility spaces.
• Ensure maintenance work is completed to the required quality and safety standards.
• B. Team SupervisionAllocate daily work to technicians and junior multitechnicians.
• Monitor attendance, punctuality, productivity and work quality.
• Guide team members in troubleshooting and maintenance procedures.
• Ensure adequate manpower coverage according to operational requirements.
• Conduct toolbox talks and brief team members on safety procedures.
• Report staff performance issues, training requirements and disciplinary concerns to the reporting manager.
• C. Preventive Maintenance & DocumentationPrepare and maintain preventive maintenance schedules and checklists.
• Maintain records of breakdowns, repairs, inspections and equipment servicing.
• Update maintenance complaint registers and ensure timely closure of service requests.
• Maintain records of equipment, tools, spare parts and maintenance materials.
• Identify recurring faults and recommend corrective measures.
• Submit daily or periodic maintenance reports to the Facility Manager.
• D. Vendor & Inventory ManagementCoordinate with external contractors and service providers for specialised repairs and maintenance.
• Monitor vendor work and verify completion before closing maintenance requests.
• Identify spare parts and consumables required for maintenance activities.
• Maintain minimum stock levels and raise material requisitions for approval.
• Ensure tools and equipment are used responsibly and stored securely.
• E. Safety & ComplianceEnsure compliance with electrical, fire, occupational health and safety requirements.
• Ensure technicians use appropriate personal protective equipment (PPE).
• Ensure only trained and authorised personnel undertake specialised or high-risk work.
• Follow lockout/tagout and permit-to-work procedures wherever applicable.
• Report unsafe conditions, equipment failures, fire hazards and incidents immediately.
• Ensure emergency equipment and essential utility systems are inspected as scheduled.
• Coordinate with authorised agencies for statutory inspections and maintenance certifications, where applicable.
• F. Customer Service & CoordinationRespond promptly to maintenance complaints raised by residents, guests, employees or internal departments.
• Coordinate with Housekeeping, Front Office, Security and Operations teams to minimise inconvenience.
• Communicate the status of unresolved complaints and expected completion timelines.
• Maintain professional conduct and ensure minimal disruption during maintenance work.
• 3. Educational QualificationITI or Diploma in Electrical, Mechanical, Refrigeration & Air Conditioning, or a related technical field.
• Relevant technical certifications will be an advantage.
• 4. ExperienceApproximately 3–5 years of experience in engineering maintenance, facility management, hotels, serviced apartments, commercial buildings or residential complexes.
• Prior experience supervising technicians or maintenance staff is preferred.
• 5. Required SkillsStrong practical knowledge of electrical, plumbing, HVAC and general building maintenance.
• Troubleshooting, fault diagnosis and preventive maintenance skills.
• Team leadership and work-allocation capabilities.
• Vendor coordination and inventory management.
• Basic computer skills for maintenance reports and documentation.
• Good communication, problem-solving and time-management skills.
• Ability to respond to emergencies and work in shifts, including weekends and public holidays, as per the roster.
• 6. Key Performance Indicators (KPIs)Timely closure of maintenance complaints.
• Completion rate of preventive maintenance schedules.
• Reduction in recurring breakdowns and equipment downtime.
• Quality of repairs and reduced repeat complaints.
• Compliance with safety procedures and inspection schedules.
• Accuracy of maintenance records and inventory.
• Team productivity and adherence to assigned work schedules.
• Resident/guest satisfaction with maintenance services.
• 7. Working ConditionsWork may involve utility areas, plant rooms, electrical installations and other technical areas.
• The role may require shift duties, emergency call-outs and coordination with external service providers.
• All technical work must be performed within the employee’s competence, authorisation and applicable safety requirements.