Delivery Operations Associate Manager

Delivery Operations Associate Manager

Skill required: Talent Development - Learning Operations
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Learning Admin Associate Manager is responsible for overseeing and leading day to day learning administration operations. This role ensures efficient delivery of learning services, adherence to SLAs, quality assurance and effective people coordination. • The role acts as a key point of contact between learners, stakeholders, vendors and the learning delivery team while driving operational excellence and continuous improvement in learning processes. • Manage learning solutions, including activities such as registration, vendor management, product support, learning management system. •
What are we looking for? • Primary skill - Learning Operations - P4 • •Relevant years of experience in learning administration or learning shared services • Prior experience in a lead or team coordination role is mandatory • Exposure to LMS platforms is mandatory • Exposure to working with clients in the travel and aviation sector • • Bachelors degree in any discipline • Certifications in HR, Learning and Development or Operations are an added advantage • Shift Timings • Must be flexible with respect to shift timings
Roles and Responsibilities: • • Lead and manage a team of Learning Admin Associates and Analysts • Oversee end to end learning administration activities including scheduling, enrollment, tracking and reporting • Ensure SLA, quality and compliance adherence across learning operations • Act as an escalation point for learner and stakeholder issues • Coordinate with Learning Partners, HR, vendors and facilitators for seamless learning delivery • Review and validate learning data, dashboards and operational reports • Drive process standardization, documentation and continuous improvement initiatives • Support audits, compliance checks and data privacy requirements relevant to APAC • Lead client and stakeholder interactions