Customer Service Representative

Job Responsibility

Handle customer interactions daily with 0 availability time

Ensure SLAs are met consistently at individual and team level.

Meet and exceed all performance thresholds.

Focus on Key KPI's like RSAT, AHT and customer experience.

Constantly remain abreast with new changes

Implement feedback and corrective actions to avoid repeat instances

Skills Required:

Excellent Communication Skills (Prior experience in contact center is not mandatory)

Strong Team Player

Strong Domain Knowledge Preferred

Strong feedback implementation skills

Possess Positive attitude and know to promote brand value.

Ability to work in any shifts, majority being night and midnight shifts