Registered Pharmacist

Job Purpose

To ensure safe, accurate and efficient dispensing of medicines while providing excellent customer service and supporting the overall sales and growth of the pharmacy.

Key Responsibilities

1. Prescription & Medicine Dispensing

- Dispense medicines accurately as per valid prescriptions.

- Check medicine name, strength, dosage, quantity and expiry before dispensing.

- Explain dosage, timing and basic usage instructions to customers.

- Ensure proper handling and storage of medicines.

2. Customer Service

- Attend customers politely and professionally.

- Understand customer requirements and guide them regarding available medicines and wellness products.

- Promote generic medicines and affordable alternatives wherever legally and professionally appropriate.

- Build long-term relationships with regular/chronic patients.

3. Pharmacy Operations

- Maintain proper arrangement of medicines according to categories.

- Monitor stock levels and immediately report fast-moving, unavailable and low-stock medicines.

- Ensure proper expiry management and prevent expiry-related losses.

- Maintain cleanliness and hygiene of the pharmacy.

- Follow all company SOPs and regulatory requirements.

4. Billing & Documentation

- Generate accurate bills for every sale.

- Ensure no medicine is issued without proper billing.

- Maintain prescription records and required registers.

- Handle cash/UPI/card transactions accurately.

- Report any cash or billing mismatch immediately.

5. Sales & Business Growth

- Support achievement of monthly sales targets.

- Promote company wellness products and approved offers.

- Inform customers about relevant health and wellness products without making inappropriate medical claims.

- Encourage repeat purchases and customer retention.

- Support health camps, patient surveys and other pharmacy growth activities when required.

6. Stock Management

- Check incoming stock and ensure correct quantity and products are received.

- Identify damaged, short, excess or incorrect stock.

- Maintain proper stock rotation using FEFO (First Expiry, First Out).

- Coordinate with the warehouse/distributor for unavailable medicines.

Required Skills & Qualifications

- D.Pharm / B.Pharm from a recognized institution.

- Valid pharmacist registration as applicable.

- Good knowledge of medicines, prescriptions and pharmacy practices.

- Good communication and customer-handling skills.

- Basic computer/billing software knowledge.

- Ability to work responsibly in a retail pharmacy environment.

- Sales-oriented and willing to learn about generic medicines and wellness products.

Expected Behaviour

- Professional, honest and customer-focused.

- Punctual and disciplined.

- Maintain confidentiality of patient information.

- No unauthorized medicine dispensing.

- Follow company rules, SOPs and instructions.

- Take responsibility for stock, billing and pharmacy operations during the assigned shift.

Performance Parameters

- Sales achievement

- Customer satisfaction and retention

- Billing accuracy

- Stock accuracy

- Expiry control

- Medicine availability

- Attendance and punctuality

- Compliance with pharmacy SOPs

- Contribution to pharmacy growth activities