Telecalling Executive

📢 Hiring: Telecaller – Debt Collection

📍 Location: Nagpur

👥 Vacancies: 20

🎓 Qualification: 12th Pass & Above

💼 Experience: Freshers & Experienced Candidates Can Apply

💰 Salary: ₹10,000 – ₹15,000 + Incentives

🗣️ Skills: Good Communication & Customer Handling Skills

DRA-certified candidates preferred

📌 Job Responsibilities:



• Make outbound calls to customers with overdue accounts and inform them about outstanding balances and payment due dates.
• Review customer accounts, payment history, and outstanding amounts before making calls.
• Communicate professionally with customers and explain the importance of timely payment.
• Discuss and negotiate suitable payment plans, instalments, partial settlements, or extended deadlines as per company guidelines.
• Handle customer queries, concerns, and objections related to outstanding payments.
• Follow up with customers regarding payment commitments and promised payment dates.
• Accurately update customer interactions, payment promises, remarks, and agreed terms in the CRM system (Feedback & Trail Upload).
• Escalate difficult, disputed, or unresolved cases to the Reporting Manager/concerned department.
• Follow the established escalation procedures and company policies.
• Ensure all collection activities are conducted professionally and in compliance with applicable debt collection guidelines and regulations.
• Achieve assigned daily calling and collection targets.

🌟 Ideal Candidate:Candidates with good communication, negotiation, customer-handling skills and a target-oriented approach are preferred.