Collections Executive

Key Responsibilities

• Follow up with customers through calls, WhatsApp, email, and other approved communication channels for pending payments.
• Manage assigned customer accounts and ensure timely collection of outstanding dues.
• Understand customer concerns related to invoices, payments, services, or billing and coordinate with the relevant internal teams for resolution.
• Maintain regular follow-up schedules and update payment status accurately in CRM/collection systems.
• Achieve daily, weekly, and monthly collection targets.
• Negotiate and coordinate payment timelines with customers within approved company guidelines.
• Maintain accurate records of customer communication, commitments, payments, and outstanding balances.
• Escalate delayed payments, disputes, and high-risk accounts to the reporting manager.
• Build professional relationships with customers while maintaining a positive customer experience.
• Prepare regular collection reports and provide updates on outstanding accounts.
• Coordinate with Sales, Accounts, Finance, and Customer Support teams when required.
• Follow company policies, collection procedures, and professional communication standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong follow-up and negotiation abilities.
• Customer handling and relationship-management skills.
• Target-oriented and self-motivated approach.
• Basic knowledge of MS Excel, Google Sheets, CRM, and email communication.
• Ability to maintain accurate records and manage multiple customer accounts.
• Good problem-solving and objection-handling skills.
• Ability to work independently as well as within a team.