Credit Card Sales Executive

Job Title: Inside Sales Executive – Credit Cards (BPO)

Location: Turbhe, Navi Mumbai (On-site)

Department: BFSI Sales

Shift Timings: 9:30 AM to 6:30 PM (Day Shift)

Weekly Off: Fixed Sunday Off

Key Responsibilities

 Telesales & Customer Acquisition

• Pitch credit card products to prospective customers from the provided CRM database.
• Highlight key value propositions including reward points, cashback, travel benefits, and lounge access tailored to the customer's profile.
• Handle objections effectively regarding annual fees, interest rates (APR), and hidden charges to convert leads.
• Meet daily key performance indicators (KPIs), including talk time, call attempts, and connectivity metrics.

Key Skills & Competencies

• Sales Closure & Persuasion: Strong ability to hook the customer within the first 30 seconds of a call and drive immediate closures.
• Product Knowledge: Quick learner capable of understanding diverse card features, reward structures, and fee waivers.
• Communication Skills: Excellent verbal communication with clarity in thought. Competency in English and Hindi is essential.
• Resilience: Highly motivated mindset with the ability to handle high rejection rates common in telesales.

Qualifications & Experience

• Education: Graduate in any discipline.
• Experience: 6 months to 2 years of experience in telesales, BPO outbound sales, or banking/financial product sales. Direct experience selling credit cards or personal loans is highly preferred.