Email Support Executive

*Position: Customer Support Executive – Email & Chat Process*

*Department: Customer Service*

*Process Type: Non-Voice (Email & Chat Support)*

Job Description

We are looking for experienced and customer-oriented professionals to join YES BANK's Email & Chat Support Process. The candidate will be responsible for handling customer queries, resolving service-related issues, and providing effective support through email and chat while maintaining high standards of customer satisfaction.

*Roles & Responsibilities*

* Handle customer queries through email and live chat.

* Provide accurate information regarding banking products and services.

* Assist customers with account-related queries, debit cards, credit cards, and online banking services.

* Resolve customer complaints and service requests within the defined TAT.

* Maintain professional written communication and email etiquette.

* Escalate complex customer issues to the concerned departments.

* Ensure customer satisfaction and maintain service quality.

* Follow banking policies, compliance guidelines, and data confidentiality standards.

*Eligibility Criteria*

* Qualification: Graduate (Mandatory).

* Experience: Experienced candidates only.

* Good written communication skills in English.

* Good typing speed and accuracy.

* Basic computer knowledge.

* Customer-handling and problem-solving skills.

* Prior experience in Email & Chat or Banking Customer Support will be preferred.

*Working Details*

Working Days: Monday to Saturday (as per weekly roster).

Working Hours: 9:30 AM to 6:30 PM.

Weekly Off: Every Sunday.

Saturday Off: 2nd and 4th Saturday of every month.

Working Saturday: 1st, 3rd and 5th Saturday (where applicable)