Team Leader - Operations

Job Title: Back Office Team Leader

Job Summary

We are seeking an organized and results-driven Back Office Team Leader to oversee our backend operations and supervise a team of back-office executives. In this role, you will be responsible for managing day-to-day data entry, document verification, inventory, and administrative workflows. The ideal candidate possesses excellent leadership abilities, exceptional attention to detail, and proficiency in data management systems to ensure maximum operational efficiency.

Key Responsibilities

• Team Supervision & Workflow Management: Delegate daily tasks, set operational priorities, and manage end-to-end back-office workflows.
• Performance Tracking: Monitor individual and team key performance indicators (KPIs), track productivity, and conduct regular performance reviews.
• Quality Assurance: Verify processed data, documents, and customer records to maintain high accuracy and policy compliance.
• Reporting & MIS: Generate and analyze daily, weekly, and monthly Management Information System (MIS reports) using advanced Microsoft Excel to track operational performance.
• Training & Onboarding: Coach, mentor, and onboard new team members regarding internal software tools, databases, and company procedures.
• Escalation Handling: Serve as the primary point of contact for complex issues, process bottlenecks, or client/internal complaints.
• Process Improvement: Identify gaps in the existing operations and implement strategies to streamline administrative efficiency.

Required Skills & Qualifications

• Education: Bachelor’s degree in Business Administration, Commerce, Management, or a related field.
• Experience: 2 to 5 years of experience in back-office operations, with at least 1–2 years in a senior, coordinator, or team-leading role.
• Technical Skills: Mastery of MS Excel (VLOOKUP, Pivot Tables, Formulas), CRM software, and enterprise data management systems.
• Leadership: Strong team-handling skills, conflict resolution, and the ability to motivate a team to hit operational targets.
• Communication: Excellent verbal and written communication skills for cross-department coordination and reporting to senior management.