Cluster Manager

Job Description – Associate – Cluster Manager

Company: Snabbit

Position: Associate – Cluster Manager

Department: Operations

About Snabbit

Snabbit is a Quick-Service App delivering home services through a hyperlocal network of trained and verified professionals, focusing on speed, quality, and customer satisfaction.

Role Overview

The Associate – Cluster Manager will manage daily operations across assigned areas, ensure smooth service execution, improve field team performance, and maintain service quality while supporting the Cluster Manager.

Key Responsibilities

• Manage daily operations across assigned areas and ensure adherence to SOPs.
• Reduce booking losses and improve EOB closures, utilization, productivity, and on-time service delivery.
• Monitor performance dashboards, identify operational bottlenecks, and take data-driven decisions.
• Manage service experts’ attendance, shift readiness, performance, and availability.
• Conduct daily team briefings and engagement activities to improve productivity and retention.
• Monitor turnaround time (TAT), service quality, and customer feedback.
• Coordinate with central operations, training, supply, and city teams.
• Prepare daily and weekly performance reports for the RCLM.

Eligibility Requirements

• Experience: 1–5 years in operations, logistics, field workforce management, or startup environments.
• Strong analytical skills and working knowledge of Excel and dashboards.
• Excellent communication, coordination, and problem-solving skills.
• High ownership mindset and ability to work in a fast-paced environment.

Salary & Compensation

• Maximum Compensation: Up to ₹41,000 in-hand per month.

Why Join Snabbit?

• Opportunity to work with a fast-growing startup.
• Take ownership of a high-impact operational role.
• Work with a passionate team focused on results, energy, and innovation.