Front Office Executive

Experience Centre & Client Relations Executive

Department: Brand Experience / Customer Experience

Reporting To: Manager – Product & Brand Experience

Job Purpose: To manage the day-to-day front-office operations of the Experience Centre, provide a welcoming and professional experience to visitors, understand their project requirements, present relevant products and samples, and coordinate effectively with the internal team.

Key Responsibilities:-

• Welcome and attend to clients, architects, interior designers, builders, and other visitors professionally.
• Understand their project requirements, product needs, preferences, and applications.
• Present relevant tile collections, samples, catalogues, and product information.
• Explain basic product features, sizes, finishes, applications, and other relevant details.
• Coordinate with Sales, Design, Product, and other internal teams for client requirements and follow-ups.
• Maintain visitor/project records and ensure proper communication of client requirements.
• Take responsibility for the overall presentation, cleanliness, organisation, and upkeep of the Experience Centre.
• Ensure samples, displays, catalogues, and other materials are properly maintained and presented.
• Build and maintain positive relationships with visitors and internal team members.
• Ensure the Experience Centre consistently reflects the company's professional and premium brand image.

Key Skills

• Excellent communication and interpersonal skills
• Client handling and relationship management
• Good presentation and product explanation skills
• Organised, presentable, and detail-oriented
• Good coordination and teamwork
• Basic knowledge of MS Office/Google Workspace
• Interest in tiles, architecture, interiors, or design is an advantage