Guest Service Associate – Front Office

The Grand New Delhi
Vasant Kunj, New Delhi
₹20,000 - ₹28,000 monthly

Fixed

₹20,000 - ₹28,000

Earning Potential

₹28,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

3 applicants

3 applicants

Benefits include: Accommodation

Benefits include: Accommodation

Job Description

Job Summary:

We are looking for a Guest Service Associate – Front Office who will be the first point of contact for guests and responsible for providing efficient, courteous and professional service throughout their stay. The role will support smooth front desk operations and ensure a positive guest experience.


Key Responsibilities:

  • Welcome guests and assist with check-in and check-out.
  • Handle reservations, room allocations and billing.
  • Respond to guest queries, requests and concerns.
  • Maintain guest records, profiles and preferences in the PMS.
  • Coordinate with Housekeeping regarding room readiness.
  • Handle cash, billing and shift closure procedures.
  • Upsell rooms and promote hotel services.
  • Maintain the cleanliness and presentation of the front desk and lobby.
  • Follow hotel SOPs and service standards.
  • Handle guest concerns professionally and escalate when required.
  • Coordinate with Front Office and other hotel departments.
  • Support the team during peak hours and high occupancy. 

Job role

Work location
Work locationThe Grand New Delhi, Nelson Mandela Marg, Pocket 4, Vasant Kunj II, Vasant Kunj, New Delhi, Delhi, India
Department
DepartmentRestaurant / Hospitality / Tourism
Role / Category
Role / CategoryFront Office & Guest Services
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationGraduate
Skills
SkillsGuest service, Room service, Guest handling, Front desk, Guest relations, Guest room management, Guest relationship management
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameThe Grand New Delhi
Address
AddressThe Grand New Delhi, Nelson Mandela Marg, Pocket 4, Vasant Kunj II, Vasant Kunj, New Delhi, Delhi, India
Job posted by The Grand New Delhi

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You can expect a minimum salary of 20,000 INR and can go up to 28,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

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