Telecaller Outbound

1. Job ResponsibilitiesMake outbound calls to customers with overdue loan EMIs.
2. Remind customers about pending payments and due dates.
3. Follow up on overdue accounts and secure payment commitments.
4. Convince customers to clear outstanding dues through professional communication and negotiation.
5. Handle customer objections and payment-related queries.
6. Maintain accurate call records, payment commitments and follow-up updates in the system.
7. Achieve daily and monthly collection targets.
8. Escalate disputed cases and genuine payment difficulties to the reporting manager.

• Required SkillsExcellent communication and convincing skills.
• Good negotiation and customer-handling abilities.
• Target-oriented and result-driven approach.
• Basic computer knowledge and data-entry skills.
• Ability to handle pressure and meet deadlines.
• Hindi communication is essential; basic English preferred.
• EligibilityMinimum 12th Pass.
• Freshers with good communication skills may also apply.
• Experience in banking, loan recovery, telecalling or financial services will be an advantage.
• Key Performance Indicators (KPIs)Daily outbound calls.
• Successful customer connect ratio.
• Payment commitments (PTP).
• Commitment-to-payment conversion.
• Monthly collection achievement.

Important: All customer interactions must comply with applicable RBI guidelines and fair recovery practices. No abusive language, intimidation, harassment or calls during prohibited hours.