Account Manager / Operations & Customer Support Executive

Job Description: Account Manager / Operations & Customer Support ExecutiveCompany: Sellzy – E-commerce & Order Fulfilment Platform

Department: Operations & Client Relations

Location: Greater Noida West, Noida

Job Type: Full-time

Salary: Based on experience

Joining: Immediate / Priority Hiring

Role OverviewSellzy is looking for responsible, organised, and proactive candidates to join its operations team. The role involves seller communication, customer support, order confirmation, order fulfilment coordination, and day-to-day operational activities.

Depending on the candidate's skills and experience, responsibilities may focus on Account Management & Operations or Telecalling & Customer Support.

We are looking for candidates with strong communication skills, attention to detail, and the ability to manage daily tasks efficiently.

• Key Responsibilities1. Seller & Client ManagementCommunicate with sellers regarding account setup, product listings, fulfilment requests, and platform-related queries.
• Act as a point of contact for seller concerns and provide timely updates.
• Maintain positive relationships with sellers and ensure smooth platform operations.
• Coordinate with internal teams to resolve client issues.
• 2. Telecalling & Customer SupportCall customers for Cash on Delivery (COD) order confirmation and verification.
• Verify customer names, addresses, landmarks, pincodes, and order details.
• Follow up with unreachable customers and identify doubtful, duplicate, or incorrect orders.
• Handle basic customer queries and order-related concerns.
• Follow up on NDR (Non-Delivery Report) and delivery-related cases when required.
• Maintain professional communication and meet daily calling targets.
• 3. Order Fulfilment & Daily OperationsMonitor order processing, packaging, dispatch, shipping, and delivery coordination.
• Coordinate with warehouse, logistics partners, and internal teams.
• Track pending shipments, delayed deliveries, returns, and RTO (Return to Origin) cases.
• Ensure confirmed orders are communicated accurately to the fulfilment team.
• Maintain accurate records of orders, customer interactions, and operational updates.
• 4. Reporting & CoordinationUpdate order and call statuses in Sellzy's internal systems or spreadsheets.
• Prepare daily reports on order confirmations, pending shipments, customer issues, and fulfilment activities.
• Escalate important issues to the operations manager.
• Ensure timely follow-ups, accurate data entry, and smooth day-to-day operations.
• Required Skills & QualificationsGood Hindi communication skills and basic English proficiency.
• Strong verbal communication and interpersonal skills.
• Basic knowledge of computers, Google Sheets, or Microsoft Excel.
• Good organisational, multitasking, and problem-solving abilities.
• Attention to detail and accuracy in handling orders and customer information.
• Ability to manage follow-ups, daily targets, and operational responsibilities.
• Disciplined, accountable, and comfortable working in a fast-paced environment.

Preferred ExperienceCandidates with experience in any of the following areas will be preferred:

• Account management or client servicing
• Telecalling or customer support
• E-commerce operations and order management
• COD order confirmation and verification
• Logistics, fulfilment, RTO, or NDR follow-ups
• Shopify or similar e-commerce platforms

Freshers with good communication skills and a willingness to learn may also apply.

What We ExpectWe value candidates who are reliable, proactive, and detail-oriented. Whether handling seller relationships, customer calls, or fulfilment operations, every task must be completed accurately and on time.

Apply Now: Candidates should mention their relevant experience in account management, operations, telecalling, or customer support when applying.