Customer Care Executive

Hi Candidates,

Hope you are doing well.

I have below position open, if you are Comfortable with Job Description please reply me back with Your Updated Resume. After then i will give you a call, finalize the things with you and schedule your interview.

Job Description:

Position: Customer Support Executive (Voice Process)

Location: Sector 62, Noida

Salary - ·       Fresher – 2,89475 LPA (17,700 in hand)

·        Experience (12 months & above) – 324212 LPA (20,700 in hand)

Interview Mode : F2F

Need Strong English and hindi written and speaking Communication.

Key Responsibilities:

Duties and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Determines requirements by working with customers.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information, always ensuring highest standards.

Education Requirements

Graduates/Under Graduates

Experience Requirements

Freshers or Experience of 6 months+ in any BPO

Skills and Abilities

·       Excellent verbal communication and interpersonal skills

• Ability to speak and understand English and Hindi. Ability to write, read and speak English to suit business need.
• Basic Telephone Etiquettes.
• Decision Making, numerical ability & logical reasoning.
• Customer Focus and Being Attentive.

Interview Rounds

·       HR Round

·       VETI – Language Assessment – 5.0 and +

·       Typing 25 WPM and 90% Accuracy

·       Operations Round (Competency Based Interview).

·       Client Round.

if you are interested, please reply me back with your updated resume to sameer@rknjobs.com and give a call at 8505908051.