Quality Analyst

🚨 WE ARE HIRING | QUALITY ANALYST - FIELD

📍 Location: Noida

💼 Position: Quality Analyst – Collection & Recovery

👤 Gender: Male

📌 Experience: 1+ Years

🔹 Job Requirements

Minimum 1+ year of experience in Quality / Field Quality

Relevant experience in Collection & Recovery is mandatory

Experience in field collection/recovery processes will be preferred

Strong knowledge of quality audits, process compliance and field monitoring

Ability to conduct field visits and verify collection activities

Good communication and interpersonal skills

Strong observation and analytical skills

Willingness to travel within assigned locations

🔹 Key Responsibilities

Conduct field quality audits of collection/recovery executives

Monitor field activities and ensure adherence to defined processes

Conduct customer/field-level verification where required

Identify process deviations, quality gaps and compliance issues

Prepare daily/weekly quality and audit reports

Share feedback with field collection teams

Coordinate with Operations and Collection Managers to improve field quality

Track recurring quality issues and recommend process improvements

🎯 Preferred Background

Candidates from Banking Collections, Loan Recovery, Debt Collection, Credit Card Collection, Field Collection or BPO/Collection operations are preferred.

📩 Interested candidates can share their updated CV at:

rupender.sharma@credgenics.com