Team Leader

🔔 Team Leader – Insurance Retention – Urgent Hiring(Email: manisha@thepolicyexchange.com) 🔔 READ JOB DESCRIPTION

🏢 Company: Fairvalue Insuretech Private Limited

💼 Job Role: Team Leader – Insurance Retention

📍 Job Location: Sector 2, Noida, Uttar Pradesh

💰 Salary: ₹25,000–₹32,000 per month + Incentives up to ₹30,000, Generic Perks- PF, ESI (ESIC)

🕒 Working Hours: Monday–Saturday, 9:30 AM–6:30 PM

🛠️ Experience: 2–4 Years of Experience in Life Insurance Retention Dialler Operations

📧 Email: manisha@thepolicyexchange.com

📝 JOB OVERVIEWWe are looking for an experienced and motivated Team Leader – Insurance Retention to manage a team of insurance executives and ensure smooth day-to-day operations. The role focuses on retaining existing life insurance policyholders through outbound calls, encouraging policy continuation and timely premium payments. This is a retention process, not a sales process.

🎯 KEY RESPONSIBILITIESManage and supervise a team of insurance retention executives.

• Monitor team performance, productivity, call quality and operational efficiency.
• Ensure daily targets and KPIs, SLAs, quality standards and turnaround times are met.
• Allocate tasks effectively and monitor team workload and performance.
• Guide team members on customer conversations related to policy continuation and premium payments.
• Maintain process quality and customer satisfaction.
• Track daily performance and support the team in achieving operational targets.

🛠️ REQUIRED SKILLSLife Insurance Retention Operations

• Retention Dialler Process
• Team Leadership and Team Management
• KPI and SLA Monitoring
• Productivity and Quality Management
• Customer Retention and Policy Continuation
• Strong Communication and Problem-Solving Skills

📢 IMPORTANT NOTESMandatory experience: 2–4 years in life insurance retention dialler operations.

• The process involves calling existing policyholders to encourage policy continuation and premium payment.
• This role focuses on retention, not selling new insurance policies.
• Candidates should have hands-on knowledge of insurance operations and team performance management.

📞 APPLY NOW- Email: manisha@thepolicyexchange.com

🚀 ₹25K–₹32K Salary + Up to ₹30K Incentives | Life Insurance Retention | Team Leadership | Noida 🚀