Telecalling Executive

Job Description – Telecaller Executive

Job Title: Telecaller Executive

Department: Sales / Customer Support

Experience: 0–2 Years

Employment Type: Full-Time

Job Location: Sector 132 Noida

Salary: 10,000-25,000

we are looking for an enthusiastic, confident, and result-oriented Telecaller Executive to handle inbound and outbound calls, generate leads, communicate with prospective customers, and support the sales team in achieving business targets. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to convert potential leads into business opportunities.

Roles & Responsibilities

1. Make outbound calls to prospective and existing customers.
2. Handle inbound customer calls and provide relevant information.
3. Generate leads and identify potential business opportunities.
4. Explain company products, services, and offerings to customers.
5. Follow up with interested prospects to generate conversions.
6. Understand customer requirements and suggest suitable solutions.
7. Handle customer queries, objections, and complaints professionally.
8. Maintain accurate records of calls, customer details, and follow-ups.
9. Update daily calling reports and customer information in CRM/Excel.
10. Coordinate with the sales team for lead conversion and closure.
11. Achieve daily, weekly, and monthly calling and performance targets.
12. Maintain professional communication and good customer relationships.

Required Skills & Competencies

• Excellent verbal communication skills.
• Good Hindi and English communication skills.
• Strong convincing and negotiation abilities.
• Customer handling and relationship management.
• Active listening and problem-solving skills.
• Lead generation and follow-up skills.
• Basic computer knowledge (MS Excel, Email, CRM).
• Positive attitude and willingness to learn.
• Ability to work under pressure and achieve targets.
• Good telephone etiquette and professional behaviour.
• Educational QualificationMinimum 12th Pass / Graduate preferred.
• Freshers and experienced candidates can apply.
• Prior experience in telecalling, telesales, or customer support will be an added advantage.
• Key Performance Indicators (KPIs)Number of calls made per day.
• Number of qualified leads generated.
• Daily and monthly target achievement.
• Quality of customer interaction.