Telecalling Executive

Job Description – Telecalling ExecutivePosition: Telecalling ExecutiveDepartment: Sales & Business Development

Experience: 0–3 Years

Location: Noida

Employment Type: Full-Time

• Key ResponsibilitiesOutbound & Inbound Calling: Make outbound calls to potential and existing customers and handle incoming customer calls professionally.
• Product Promotion: Explain product features, benefits, applications, availability, and pricing to customers.
• Lead Generation: Identify potential customers, generate sales leads, and understand customer requirements.
• Sales Conversion: Follow up with prospects, convince customers, and convert enquiries into sales opportunities.
• Customer Support: Respond to customer queries, provide relevant information, and coordinate for resolution of issues.
• Follow-Ups: Regularly follow up on quotations, enquiries, pending orders, and existing customers for repeat business.
• Customer Relationship Management: Maintain good relationships with customers and ensure timely communication.
• Record Keeping: Maintain accurate records of calls, customer requirements, enquiries, follow-ups, and sales status.
• Documentation: Prepare and maintain required documents, call reports, enquiry details, and other records based on customer conversations.
• Coordination: Coordinate with the sales and internal teams for pricing, stock availability, quotations, dispatches, and customer requirements.
• Daily Reporting: Maintain daily calling and follow-up reports and update the status of leads and customers.
• Required SkillsGood communication and convincing skills.
• Basic knowledge of MS Excel, Word, WhatsApp, and email.
• Confident and professional telephone etiquette.
• Good follow-up and customer-handling skills.
• Ability to understand customer requirements.
• Positive attitude and target-oriented approach.
• Ability to work independently as well as with a sales team.
• Key Performance Indicators (KPI)Number of calls made and connected.
• New leads generated.
• Customer follow-ups completed.
• Quotations/enquiries converted.
• Sales generated through telecalling.
• Repeat business and customer engagement.
• Accuracy of daily records and reporting.