Telecalling Executive

Job Title: Telecaller – Loan Process

Department: Sales / Loan Department

Job Location: Noida

Employment Type: Full-Time

1. Job ResponsibilitiesMake outbound calls to potential customers for Personal Loans, Business Loans, and Home Loans.
2. Generate leads through calling and explain loan products, eligibility criteria, interest rates, and documentation requirements.
3. Understand customer requirements and suggest suitable loan products.
4. Follow up with interested customers to convert leads into successful loan applications.
5. Collect basic customer information and required documents for loan processing.
6. Coordinate with the sales team, Relationship Managers (RMs), and banking/NBFC partners for further processing.
7. Maintain daily calling records, lead status, and follow-up details in CRM/MIS.
8. Achieve daily and monthly calling, lead generation, and conversion targets.
9. Provide regular updates to customers regarding their loan application status.
10. Maintain professional communication and good customer relationships.

• Required Skills & QualificationsMinimum 12th Pass / Graduate preferred.
• 6 months to 2 years of experience in telecalling, preferably in the banking or loan industry.
• Good communication skills in Hindi and basic English.
• Basic knowledge of Personal Loans, Business Loans, and Home Loans.
• Good convincing, negotiation, and follow-up skills.
• Basic computer knowledge and familiarity with MS Excel and CRM.
• Positive attitude and target-oriented approach.
• Salary & BenefitsSalary: As per experience and interview.
• Attractive performance-based incentives.
• Training and career growth opportunities.
• Supportive working environment.

Preferred CandidateCandidates with experience in banking, NBFC, DSA, loan sales, or financial services will be preferred.