Telesales Executive

Key Responsibilities :

1. Explain health insurance plans, benefits, coverage, exclusions, and premium details to customers.
2. Generate leads through calls, referrals, online inquiries, and customer follow-ups.Understand customers’ requirements and recommend suitable health insurance policies.
3. Achieve monthly sales targets and business goals.
4. Assist customers with policy applications, documentation, and KYC verification.Coordinate with the underwriting team for policy issuance and approvals.
5. Explain policy renewals, waiting periods, co-payments, and claim procedures.
6. Support customers with cashless hospitalization and reimbursement claim queries.
7. Maintain accurate customer records and update CRM systems.
8. Ensure compliance with company policies and applicable IRDAI regulations.
9. Build long-term customer relationships and improve customer satisfaction.
10. Follow up with existing customers for renewals, referrals, and cross-selling opportunities.

Required Qualifications and Skills

1. Graduate in any discipline; insurance or sales experience is an advantage.
2. Good communication and customer-handling skills.
3. Basic understanding of health insurance products and policy terms.
4. Ability to achieve sales targets and manage follow-ups.
5. Knowledge of MS Office, email, and CRM tools.
6. Strong negotiation, problem-solving, and interpersonal skills.
7. Knowledge of insurance compliance and ethical sales practices.

Job Title:

Health Insurance Executive

Department: Sales / Customer Service

Experience: Fresher or experienced

Employment Type: Full-time

Reporting To: Sales Manager / Team Leader

Key Performance Indicators (KPIs): Sales conversion, premium collection, policy renewals, lead follow-ups, and customer satisfaction.

If you tell me which role you need, I can customize the JD for health insurance sales, claims processing, TPA executive, or customer support.