Field Sales Executive

Job Purpose

To manage and grow an assigned portfolio of existing GPay merchants through structured field visits, merchant engagement, transaction growth, issue resolution and adoption of value-added services (VAS), including Soundpod and Goldie. The FOS will act as the ground-level owner for the assigned merchant portfolio, focusing on merchant activity, retention and overall portfolio health.

Key ResponsibilitiesMerchant Relationship Management

• Manage an assigned portfolio of approximately 200–300 merchant IDs (MIDs), subject to merchant density and travel feasibility.
• Build regular engagement with merchants and understand their business needs, payment experience and transaction-related challenges.
• Plan field visits using merchant priority lists and the information available in NetOne.

Merchant Activation & Transaction Growth

• Monitor merchant activity and TPV (Total Payment Value) trends using available system data.
• Prioritise inactive, declining and D-cohort/Red merchants for recovery and reactivation.
• Work to improve transaction activity, merchant retention and movement across A/B/C/D merchant health cohorts.

Issue Resolution & Merchant Support

• Identify and address merchant concerns relating to payment acceptance, devices and operational issues.
• Coordinate with relevant support teams for unresolved issues and ensure timely follow-up.
• Record issue status, resolution and any further action required.

VAS Opportunities & Adoption

• Identify suitable merchants for Soundpod and Goldie opportunities.
• Explain relevant product benefits, generate interest and follow through on conversion and adoption.
• Update opportunity status and outcomes in NetOne.

Field Execution & NetOne Reporting

• Execute planned merchant visits and ensure each interaction has a documented outcome.
• Update visit history, merchant observations, issues, opportunities, next action and revisit date in NetOne.
• Maintain accurate records and follow the agreed operating cadence and review process.