Telecalling Executive

Department: Sales & Marketing

Reporting To: Sales Manager / Business Development Manager

Job Location: Pune / PCMC

1. Job PurposeTo generate business opportunities through telephone calls, maintain relationships with existing dealers and customers, identify new potential customers, and support the sales team in achieving business targets.

2. Key Responsibilities

1. Outbound Calling

• Make daily calls to existing and prospective dealers.
• Generate leads for new dealer appointments.
• Introduce company products, offers and schemes.
• Follow up with inactive and potential dealers.

2. Dealer Management

• Maintain regular communication with existing dealers.
• Collect market feedback regarding product demand, pricing and competitors.
• Inform dealers about new products and promotional schemes.
• Identify dealers requiring sales team visits.

3. Sales Support

• Generate enquiries and forward qualified leads to the sales team.
• Follow up on pending orders and quotations.
• Coordinate with sales executives for customer visits.
• Support monthly sales target achievement.

4. Market Intelligence

• Collect competitor information (Supreme, Astral, Ashirvad, Prince, etc.).
• Identify market opportunities and potential projects.
• Maintain information about new dealers, plumbers and contractors.

5. Reporting & Documentation

• Maintain daily call reports.
• Update dealer database and follow-up status.
• Prepare daily and monthly lead-generation reports.
• Maintain records of enquiries and converted leads.