CRM Executive

Full job description

The CRM Executive – Outstation role is responsible for managing customer relationships and ensuring seamless coordination for outstation services. The position focuses on customer satisfaction, issue resolution, coordination with operations/vendors, and maintaining service quality for outstation bookings.

Key Responsibilities:

• Handle end-to-end customer coordination for outstation bookings/services
• Act as the primary point of contact for customers before, during, and after the trip
• Ensure timely confirmation, scheduling, and execution of outstation services
• Coordinate with drivers, vendors, and operations teams for smooth service delivery
• Address customer queries, complaints, and escalations promptly
• Monitor trip progress and proactively resolve issues
• Maintain accurate customer records and booking details in CRM systems
• Collect customer feedback and report service improvement opportunities
• Ensure adherence to company SOPs and service standards
• Support billing, documentation, and closure of trips when required

Key Skills & Competencies:

• Strong communication and interpersonal skills
• Customer-centric approach with problem-solving ability
• Good coordination and multitasking skills
• Basic computer proficiency (CRM tools, MS Excel, email)
• Ability to work under pressure and manage urgent situations
• Willingness to work in shifts, weekends, or holidays if required

Work Location: Pisoli, Pune, Maharashtra