Restaurant Supervisor

Restaurant Supervisor / Shift Incharge

Location: Balewadi,Pune

Job Type : Full Time

Salary: 20,000- 23,000

## Job Summary

The Restaurant Supervisor / Shift Incharge is responsible for managing daily store operations, supervising team members, maintaining product quality, and ensuring excellent customer service. The role involves managing shift activities, monitoring inventory, maintaining cleanliness and hygiene, handling customer concerns, and ensuring compliance with company policies and operational standards.

## Roles and Responsibilities

* Manage daily front-of-house and back-of-house store operations.

* Ensure the store is clean, organized, and well-stocked.

* Handle POS billing, cash management, and daily sales transactions.

* Monitor team attendance, punctuality, shift schedules, and break timings.

* Provide friendly and efficient customer service.

* Assist customers with frozen yogurt flavours, toppings, portion sizes, and combinations.

* Handle customer complaints and resolve service-related issues.

* Maintain product quality, portion control, and presentation standards.

* Ensure proper topping station maintenance, replenishment, and food storage.

* Monitor the cleanliness and readiness of frozen yogurt machines and equipment.

* Follow food safety, personal hygiene, and waste management practices.

* Supervise, guide, and train team members on customer service and store procedures.

* Monitor stock levels of ingredients, toppings, cups, packaging, and other supplies.

* Assist with inventory checks, stock counting, and waste tracking.

* Report stock shortages, equipment issues, and operational concerns to the Store Manager.

* Support sales promotions and ensure accurate billing.

* Ensure team members follow company policies, grooming standards, and operational procedures.

* Monitor team performance and ensure smooth shift handovers.

## Required Skills

* Leadership and team management

* Customer service and complaint handling

* POS billing and cash handling

* Inventory management and stock control

* Food safety, hygiene, and sanitation

* Team training and performance monitoring

* Problem-solving and decision-making

* Communication and interpersonal skills

* Time management and multitasking

* Basic computer skills

* Attention to detail and organizational skills

## Qualifications

* At least 1 year of supervisory experience in retail, restaurants, cafés, or quick-service restaurants is preferred.

* Basic computer skills and familiarity with POS billing systems.

* Good verbal and written communication skills in English and Hindi.

* Ability to manage a team and handle daily store operations.

* Knowledge of food safety, hygiene, and inventory management is an advantage.

* Willingness to work in rotational shifts, including evenings, weekends, and public holidays.

* Ability to work in a fast-paced customer service environment.