Telesales Manager

About Oxford International PreschoolOxford International Preschool is an Indo-British preschool brand focused on early childhood education through a structured curriculum and modern teaching methodologies. The school model integrates EYFS-based learning, STEM education, Robotics, bilingual learning and AI-powered digital learning solutions.

We are expanding our preschool network across India and are looking for a target-oriented Tele Sales Manager to drive franchise sales, generate qualified business leads and convert prospective investors into franchise partners.

Key ResponsibilitiesA. Franchise Lead Generation and Calling

1. Make outbound calls to prospective franchise investors, entrepreneurs, business owners and education-sector professionals.
2. Handle incoming enquiries generated through digital marketing, social media, websites and other advertising channels.
3. Explain the Oxford International Preschool franchise business model, investment structure, facilities, curriculum and support system.
4. Identify qualified prospects based on their investment capacity, preferred location, business interest and readiness to start a preschool.
5. Maintain regular follow-ups with interested prospects until the next stage of the sales process.

B. Franchise Sales and Conversion

1. Convert prospective franchise enquiries into confirmed franchise bookings and signed agreements.
2. Explain franchise investment options, applicable fees, refundable security deposits, payment schedules and other commercial terms as approved by management.
3. Schedule virtual meetings, presentations and discussions between prospects and senior management.
4. Coordinate with the Expansion Team for location evaluation, documentation, MOU execution and payment follow-ups.
5. Achieve assigned monthly and quarterly targets for qualified leads, appointments, franchise bookings and sales conversion.
6. Maintain a healthy sales pipeline and minimise lead drop-offs through timely communication.

C. Customer Relationship Management

1. Build professional relationships with prospective franchise partners through calls, WhatsApp and email.
2. Address initial questions and objections regarding investment, operational support, curriculum, infrastructure and expected business performance.
3. Provide accurate information and approved sales presentations to prospects.
4. Ensure transparent communication regarding franchise terms, support commitments and business expectations.
5. Escalate commercial negotiations, special requests and non-standard commitments to the authorised management team for approval.

D. Sales Reporting and Team Management

1. Maintain accurate records of calls, enquiries, follow-ups, appointments and conversion status in the CRM or company dashboard.
2. Prepare daily, weekly and monthly sales performance reports.
3. Track lead sources, call productivity, follow-up effectiveness and reasons for lost opportunities.
4. Coordinate with the Digital Marketing Team to improve lead quality and conversion rates.
5. Guide and monitor Tele Sales Executives, where applicable, to achieve team targets and maintain calling standards.
6. Participate in sales review meetings and implement strategies to improve franchise acquisition.

Key Performance IndicatorsPerformance will be assessed against the following parameters.

• Daily outbound calling productivity and meaningful prospect conversations.
• Number of qualified franchise leads generated.
• Follow-up completion and appointment scheduling.
• Prospect-to-meeting and meeting-to-booking conversion rates.
• Monthly franchise bookings and completed sales.
• Timely payment coordination and documentation follow-up.
• CRM accuracy, reporting discipline and professional communication.
• Customer satisfaction and compliance with approved franchise policies.
• 5. Required Qualifications and ExperienceGraduate in any discipline. Candidates with an MBA in Marketing or Sales will be preferred.
• Minimum 2–5 years of experience in telesales, telemarketing, business development or franchise sales.
• Experience in education franchises, preschool franchises, real estate, business opportunities or B2B sales will be an advantage.
• Strong communication skills in English and Hindi. Additional regional languages will be beneficial.
• Good telephone etiquette, negotiation skills and objection-handling abilities.
• Working knowledge of MS Excel, email, WhatsApp Business and CRM systems.
• 6. Essential Skills and CompetenciesTarget-driven and result-oriented approach.
• Strong convincing and closing abilities.
• Professional telephone communication.
• Lead management and systematic follow-up.
• Ability to explain investment proposals clearly.
• Customer relationship management.
• Time management and organisational skills.
• Integrity, accountability and a professional attitude.

Sales Process and ComplianceThe Tele Sales Manager must follow the company-approved franchise sales process and commercial policies.

• No unauthorised discounts, financial commitments or changes to franchise terms.
• No false guarantees regarding admissions, profitability, break-even periods or return on investment.
• All franchise bookings and payment commitments must be documented through approved company channels.
• Customer information and business records must remain confidential.
• All escalations and exceptions must be referred to the authorised management team.

Compensation and IncentivesSalary will be determined based on the candidate’s experience and suitability. Performance-based incentives may be offered against franchise sales and other approved targets, as per company policy.

Career GrowthHigh-performing candidates may progress to Senior Tele Sales Manager, Franchise Sales Head or Business Development Manager, depending on performance and organisational requirements.

Ideal Candidate ProfileWe are looking for a confident, disciplined and commercially driven professional who can communicate the Oxford International Preschool business opportunity effectively, build investor confidence and convert genuine prospects into long-term franchise partners.

The primary objective of this role is to drive franchise expansion by generating qualified investor enquiries and converting them into successful franchise partnerships.