Voice & Non-Voice Call Center Agent

Job Title: Customer Support Executive – Voice & Non-Voice Process

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for Voice and Non-Voice processes. The selected candidates will be responsible for handling customer interactions, resolving queries, providing accurate information, and maintaining a high level of customer satisfaction.

Key Responsibilities

- Handle customer queries and provide appropriate solutions through voice calls, chat, email, and other digital channels.

- Understand customer requirements and provide accurate information about products/services.

- Maintain professional communication and build positive customer relationships.

- Follow company policies, processes, and quality standards.

- Maintain accurate records of customer interactions and update relevant systems.

- Escalate complex issues to the appropriate department when required.

- Achieve assigned performance, productivity, and quality targets.

- Ensure timely follow-up and proper resolution of customer concerns.

Candidate Requirements

- Minimum qualification: 12th Pass / Graduate.

- Good verbal and written communication skills.

- Basic knowledge of computers and internet applications.

- Customer-oriented attitude with good listening and problem-solving skills.

- Ability to work in a team and meet performance targets.

- Freshers and experienced candidates can apply.

- Willingness to work in rotational shifts, if applicable.

What We Offer

- Competitive salary with performance incentives.

- Training and development opportunities.

- Career growth and promotion opportunities.

- Professional and supportive work environment.

- Opportunities for both freshers and experienced professionals.

Process: Voice & Non-Voice

Employment Type: Full-Time

Experience: Freshers / Experienced

Qualification: 12th Pass / Graduate