Assistant Operations Manager

Assistant Operations Manager

Job Summary –

Overall 1+ years of team handling experience. Knowledge and/or experience in Retirement Service. Especially knowledge in Distributions such as Hardship withdrawals, QDRO, RMD, In-service distributions, Death, loans or experience in processing 401K contribution, loan repayments etc.

Process Requirement

• Valid Passport
• Graduation
• Flexibility in shifts
• 7 years overall exp and minimum 2 years of team managers exp(managing team managers)

Years of experience needed – 7 Years.

Skills/Domain required:

1. People and Client Management
2. SLA and Team Management
3. Good communication and decision-making skills
4. MS Office and Reporting skills
5. Time management skill
6. Collaborative and team player
7. Ability to motivate the team
8. Critical thinking skills as well as emotional intelligence
9. Ability to deal with disciplinary/conflicting situations
10. Ability to perform under pressure
11. Effective task management and organized
12. Industry certifications (ASPPA RPF) will be added advantage.

Process Requirement:

• Valid Passport
• Graduation
• Shift – Night (Flexible)
• Team Handling Experience – Minimum of 2 years
• Domain – Should have in-depth knowledge (Knowledge on Retirement services will be an added advantage)

Selection Process:

• Initial screening by HR
• Personal Interview by panelists
• Final Round with PDH

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.