Call Centre BPO Executive

Job Description for a Call Center BPO Executive that you can copy and paste directly into your job posting box.

Job Title: Call Center BPO ExecutiveJob SummaryWe are looking for a dynamic, communication-driven Call Center BPO Executive to join our growing team. In this role, you will be the primary point of contact for our customers, handling inbound/outbound calls, resolving queries, and delivering an exceptional customer experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a problem-solving mindset.

• Key Responsibilities
• Customer Support: Handle inbound and outbound calls professionally to resolve customer queries, complaints, and requests.
• Problem Solving: Identify customer needs, research internal databases, and provide accurate, immediate solutions.
• Data Management: Accurately update and maintain customer interaction logs and account details in the CRM software.
• Follow-ups: Ensure timely follow-ups on unresolved customer escalations to guarantee complete satisfaction.
• Performance Metrics: Meet daily/weekly targets regarding call volume, average handling time (AHT), and quality assurance scores.
• Requirements & SkillsEducation: 12th Pass / Graduate in any stream.
• Language Skills: Clear verbal communication and good listening skills (English + Regional Language as per target audience).
• Technical Skills: Basic computer knowledge, fast typing speed, and familiarity with CRM tools (training will be provided).
• Shift Flexibility: Willingness to work in rotational shifts (including night shifts) and weekends if required.
• Attributes: High patience, ability to handle pressure, and a customer-first attitude.
• What We OfferCompetitive salary with attractive performance-based incentives.
• Comprehensive training and mentorship programs.
• A vibrant, inclusive, and high-energy work environment.
• Clear pathways for rapid career growth and promotion.