Customer Care Executive

JOB DESCRIPTION

Lead Generation & Customer Service Representative

Location : Solitaire Business Hub, Viman Nagar, Pune

Process : Australian Voice Process

Roles :

Lead Generation & Customer Service Representative B2B & B2C

Campaign - Energy/Telecom/Health Insurance

Shift Timing - 5:30 AM - 2:30 PM (Monday to Friday), 5:30 AM - 11:30 AM (Saturday)

Working Days - Monday - Saturday

Weekly Off - Fixed Sunday Off

Salary - 15000 CTC to 35000 CTC

Experience - Australian voice experience preferred

About the Role :

We are looking for confident and customer-focused professionals to join our Australian Voice Process. The role will involve handling B2B and B2C customers, generating quality leads, assisting customers, understanding their requirements, and delivering a high standard of service.

Key Responsibilities :

Handle inbound and/or outbound customer interactions professionally in an Australian voice process.

Generate and qualify leads through effective conversations with B2B and B2C customers.

Understand customer requirements and provide accurate information and appropriate solutions.

Build rapport with customers and maintain a positive customer experience.

Achieve individual and team targets for lead generation, customer service and sales-related KPIs.

Maintain accurate customer and call records in the required systems.

Follow process guidelines, quality standards and compliance requirements.

Work closely with team leaders and managers to improve performance and customer outcomes.

Candidate Requirements :

Excellent spoken English and strong communication skills.

Good listening, customer-handling and interpersonal skills.

Prior experience in lead generation, customer service, sales or an international voice process is preferred.

Australian voice process experience will be an added advantage.

B2B or B2C calling experience is preferred.

Target-oriented, self-motivated and comfortable working in a performance-driven environment.

Ability to handle customer objections and challenging conversations professionally.

What We Offer

Fixed day shift: 5:30 AM - 2:30 PM.

Saturday and Sunday off.

Daily (Paid Next Day)and Monthly Incentives

Competitive salary of up to 30,000 per month for the right candidate.

Opportunity to work on an Australian campaign.

Professional growth and career development opportunities.

B2B and B2C exposure in an international voice environment.

The ideal candidate is an articulate, confident and customer-focused professional who can communicate effectively with Australian customers, build rapport quickly, generate quality leads and consistently deliver against performance targets.

Interested candidates are encouraged to apply with their updated CV.