Customer Service Officer - Retail
Equitas Small Finance Bank
Work from Office
Full Time
Min. 2 yearsJob Description
Customer Service Officer - Retail
- Attend walk-in customers and provide information regarding products, services, and company policies.
- Handle customer queries, requests, and complaints efficiently and within defined timelines.
- Process customer transactions, account servicing requests, and documentation.
- Assist customers in loan account servicing, EMI-related queries, statement requests, and foreclosure procedures.
- Verify customer documents and ensure compliance with KYC and operational guidelines.
- Coordinate with sales, credit, and collections teams for smooth customer service delivery.
- Maintain accurate records of customer interactions and service requests.
- Ensure adherence to company policies, regulatory requirements, and audit standards.
- Support branch operations and administrative activities.
- Promote cross-selling of retail financial products such as loans, insurance, and investment products where applicable.
Job role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Customer Service Executive
Talent Pool Manpower ServicesWork from OfficeFull TimeAny experience
Good (Intermediate / Advanced) EnglishDistributor
The Indore Mawa Toast
Field JobFull TimeAny experienceNo English Required
Telesales Executive
VemigoWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) English
Lead Generation Executive
Human Capital HR SolutionsWork from OfficeFull TimeMin. 6 monthsBasic EnglishSales & Marketing Executive
Jain Gas Sales & ServicesWork from OfficeFull TimeMin. 1 yearBasic EnglishSales Manager
Siddhi FoodsField JobFull TimeAny experienceNo English RequiredYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 3 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Pune . Through apna, you can find jobs in 64 cities across India. Join NOW!