Hotel / General Manager

General Hotel Manager – Job Description

Job Role

General Hotel Manager / Restaurant Operations Manager

About the Restaurant

This is primarily a Takeaway & Parcel Restaurant with a small dine-in facility of approximately 8 dining tables.

The majority of our business comes from:

• Takeaway / Parcel Orders
• Zomato & Swiggy Online Orders
• Dine-in Customers – available but comparatively lower in volume

Therefore, the Manager must be comfortable handling a fast-paced takeaway and online-order-focused restaurant operation.

Job Overview

We are looking for a responsible, energetic, and customer-focused General Hotel Manager to handle the day-to-day operations of the restaurant. The person should have excellent communication skills, good customer-handling abilities, basic computer knowledge, and the ability to manage multiple tasks during busy hours.

Key Responsibilities

• Open the restaurant on time and ensure all operations are ready before business hours.
• Ensure the restaurant, kitchen, billing counter, and takeaway area are ready for operations.
• Manage the complete day-to-day restaurant operations.
• Handle a high volume of takeaway/parcel orders efficiently.
• Handle Zomato, Swiggy, and other online orders properly and ensure timely processing.
• Check online orders regularly and coordinate with the kitchen for preparation.
• Ensure every order is properly checked, packed, and handed over on time.
• Personally assist with packing and parcel preparation during rush hours whenever required.
• Welcome dine-in customers and assist them with seating.
• Take dine-in orders accurately and communicate them clearly to the kitchen.
• Handle customer calls and calls from Zomato, Swiggy, delivery partners, etc.
• Handle customer queries, requests, and complaints professionally.
• Maintain good communication and coordination with kitchen and service staff.
• Ensure smooth coordination between the kitchen, billing counter, takeaway counter, and delivery partners.
• Maintain cleanliness, discipline, and proper restaurant standards.
• Monitor order accuracy and prevent missing or incorrect items.
• Ensure timely opening and smooth daily operations.
• Identify operational problems and take appropriate action to resolve them.

Computer & Digital Skills

• Basic computer knowledge is required.
• Ability to operate POS/billing systems.
• Ability to use Zomato, Swiggy, and other online ordering platforms.
• Basic knowledge of WhatsApp, email, and internet applications.
• Ability to use a computer/tablet/mobile for checking and managing orders.
• Basic knowledge of MS Excel or similar applications will be an advantage.

Required Skills

• Excellent communication and customer service skills.
• Good English and Hindi communication; Marathi is an advantage.
• Good business communication and professional behaviour.
• Strong customer-handling skills.
• Good coordination with kitchen and restaurant staff.
• Ability to manage high-volume takeaway and online orders.
• Ability to work calmly and efficiently during rush hours.
• Multitasking and problem-solving abilities.
• Basic computer and digital skills.
• Responsible, punctual, disciplined, and hardworking.
• Positive attitude and willingness to actively participate in restaurant operations.

Important Requirement

This is an active hands-on restaurant operations role, not only a supervisory or desk job.

The Manager should be ready to personally assist with takeaway/parcel packing, online orders, customer seating, order taking, billing/POS operations, customer service, delivery-partner coordination, and other restaurant activities whenever required.

Experience

1-5 years of experience in restaurant, hotel, café, takeaway, cloud kitchen, or food-service operations preferred.

Candidates with experience handling Zomato/Swiggy and high-volume takeaway orders will be preferred.