Store Manager

Job Summary:

We are looking for an experienced and result-oriented Store Manager to manage the overall store operations, drive sales performance, lead the team, and ensure an excellent customer experience. The candidate will be responsible for maintaining operational discipline, inventory control, team performance, and achieving business targets.

Key Responsibilities:

1. Store Operations

• Manage day-to-day store operations and ensure smooth functioning.
• Ensure store readiness, discipline, cleanliness and visual merchandising.
• Ensure compliance with company policies, procedures and security standards.

2. Sales & Business Development

• Achieve monthly sales targets and drive business growth.
• Monitor sales performance and implement strategies to improve sales.
• Promote jewellery collections, schemes, offers and customer engagement activities.

3. Team Management

• Lead, motivate and manage the store team.
• Allocate responsibilities and monitor individual performance.
• Ensure proper grooming, attendance, discipline and product knowledge.
• Conduct regular team meetings and provide on-the-job training.

4. Customer Relationship Management

• Ensure excellent customer service and customer satisfaction.
• Handle customer queries, feedback and escalations professionally.
• Build long-term customer relationships and encourage repeat business.

5. Inventory & Stock Management

• Monitor jewellery stock, transfers, displays and stock reconciliation.
• Ensure proper handling and security of gold, diamond jewellery and other valuable items.
• Maintain accurate stock records and report discrepancies immediately.

6. Reporting & Administration

• Monitor daily sales, targets, conversions and team performance.
• Prepare and submit daily, weekly and monthly reports.
• Coordinate with HO and other departments for smooth operations.