Wellness & SPA Manager

Job description

Job Title : Spa Branch Manager

Role & responsibilities

A Guest Relationship Executive at Meghavi Wellness would likely be responsible for ensuring a positive and memorable experience for all guests visiting the wellness center. The primary focus would be on providing excellent customer service, building strong relationships with guests, and ensuring their needs are met. Below is a general overview of what the job description may look like:

Desired Candidate Profile

Greet and welcome guests in a warm, friendly, and professional manner.

Provide personalized recommendations on services and products based on guests' preferences and wellness goals.

Handle guest inquiries, concerns, and feedback, resolving issues promptly to ensure satisfaction.

Establish and maintain strong relationships with regular and new clients.

Follow up with guests’ post-visit to ensure satisfaction and encourage repeat visits.

Keep track of guest preferences, visit history, and any special requests for future visits.

Maintain accurate records of guest information, bookings, and preferences in the system.

Assist with scheduling appointments and ensuring seamless service delivery.

Assist in managing guest databases and CRM systems.

Inform guests about ongoing promotions, new treatments, and wellness products available.

Upsell additional services or products based on the guests preferences and needs.

Collaboration:

Work closely with other team members (therapists, receptionists, wellness coaches) to ensure a smooth guest experience.

Assist in the planning and execution of special events or wellness workshops.

Maintaining Facility Standards:

Ensure the wellness center is always clean, well-organized, and welcoming.

Monitor guest flow to minimize wait times and ensure guests’ comfort.

Desired Skills and Qualifications:

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Ability to remain calm and professional in high-pressure situations.

Prior experience in customer service, hospitality, or a wellness setting is preferred.

Passion for wellness, health, and providing exceptional guest experiences.

Familiarity with CRM systems and booking software is a plus.