Receptionist / Front Office Executive

Front Office Executive / ReceptionistLocation: Samsara River Resort & Spa, Rishikesh

Department: Front Office

Position: Front Office Executive / Receptionist

• Job ResponsibilitiesWelcome and greet guests in a warm, professional, and courteous manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, bookings, cancellations, and modifications.
• Respond to guest inquiries through phone calls, WhatsApp, email, and in-person communication.
• Provide accurate information about the resort, rooms, facilities, services, activities, and nearby attractions.
• Coordinate with Housekeeping, Restaurant, Kitchen, Maintenance, and other departments to ensure smooth guest services.
• Maintain accurate records of guest details, bookings, payments, and daily front-office transactions.
• Handle cash, card payments, billing, and settlement procedures as required.
• Prepare and maintain daily reports, arrival/departure lists, occupancy reports, and other front-office records.
• Address guest requests, complaints, and concerns professionally and coordinate with the concerned department for quick resolution.
• Follow proper SOPs for guest registration, ID verification, billing, and check-out.
• Assist guests with luggage, transportation arrangements, local information, and other requirements when needed.
• Maintain a clean, organized, and welcoming reception area.
• Coordinate with management regarding VIP guests, special requests, group bookings, weddings, and events.
• Ensure proper handover of pending tasks and important information between shifts.
• Maintain professional communication and a positive attitude with guests and colleagues.
• Ensure compliance with resort policies, safety procedures, and service standards.
• Candidate RequirementsPrevious experience in Front Office / Reception in a hotel or resort will be preferred.
• Good communication skills in English and Hindi.
• Pleasant personality with a guest-friendly attitude.
• Basic computer knowledge; experience with hotel PMS/software will be an advantage.
• Good telephone and WhatsApp communication skills.
• Ability to handle guest complaints and difficult situations calmly.
• Good organizational and multitasking skills.
• Ability to work in shifts, including weekends and holidays.
• Hospitality experience and knowledge of hotel operations will be an added advantage.

Key SkillsGuest Relations | Communication | Check-in & Check-out | Reservations | Billing | PMS | Telephone Handling | Complaint Handling | Coordination | Customer Service

Salary: Based on experience and skills

Employment Type: Full-Time