Visa Counsellor

Job Role: Immigration Visa Counselor – Sales & Client Relations

Job Overview

We are looking for a confident, professional, and result-oriented Immigration Visa Counselor who can handle client inquiries, provide accurate visa guidance, build strong customer relationships, and convert potential leads into successful sales.

Key Responsibilities

• Client Counseling: Guide clients regarding study visas, work visas, visitor visas, PR, spouse visas, and other immigration programs.
• Query Handling: Handle incoming calls, WhatsApp messages, social media inquiries, and walk-in clients professionally.
• Lead Conversion: Understand clients’ requirements, explain suitable visa options, address their concerns, and convert inquiries into confirmed clients.
• Sales & Follow-ups: Follow up with prospective clients regularly, maintain communication, and close sales through effective counseling.
• Client Relationship Management: Build trust with clients by providing clear information about eligibility, documentation, processing timelines, and service charges.
• Documentation Guidance: Explain the required documents and guide clients throughout the application process.
• Lead Management: Maintain records of inquiries, follow-ups, client details, and sales conversions in the CRM or company database.
• Target Achievement: Achieve monthly sales targets and contribute to the company’s overall business growth.
• Professional Communication: Communicate confidently in Punjabi, Hindi, and English while maintaining a professional approach.

Required Skills & Qualifications

• Good communication and convincing skills.
• Strong sales, negotiation, and client-handling abilities.
• Ability to turn inquiries and conversations into sales.
• Basic knowledge of immigration and visa processes.
• Proficiency in WhatsApp, phone calling, and computer applications.
• Previous experience in immigration counseling, telecalling, or sales will be preferred.

Key Performance Indicators (KPIs)

• Number of inquiries handled.
• Quality and consistency of follow-ups.
• Lead-to-client conversion rate.
• Monthly sales and revenue targets.
• Client satisfaction and relationship management.

Ideal Candidate: Someone who can confidently guide clients, understand their needs, handle objections, build trust, and convert genuine inquiries into sales through professional counseling.

Job Type: Full-time

Salary: Fixed salary + performance-based incentives (as per company policy).