Ecommerce Manager

About Us

Tiramisu Retails Pvt. Ltd. is the company behind Tiramisu, a premium handcrafted jewellery brand inspired by India's rich heritage and timeless craftsmanship. Our collections feature Polki, Kundan, Meenakari, and demi-fine jewellery that blend traditional artistry with contemporary elegance.

As a fast-growing retail and e-commerce brand, we are committed to delivering exceptional products and memorable customer experiences. We foster a collaborative, customer-first culture that encourages innovation, ownership, and continuous learning.

Job Summary

We are looking for a proactive and results-driven E-commerce Manager to lead and grow our online business. In this role, you will oversee our e-commerce operations, manage the brand's online storefronts, optimize the customer shopping experience, and drive online sales across our website and marketplace channels.

You will work closely with the Marketing, Operations, Customer Care, and Creative teams to ensure seamless execution of product launches, campaigns, inventory management, and website performance. The ideal candidate is analytical, customer-focused, and passionate about building a high-performing online retail business.

Roles & Responsibility :

1. Website Management

• Manage the brand's website (e.g., Shopify).
• Ensure products, pricing, images, and descriptions are accurate and up to date.
• Improve website navigation and user experience.
• Monitor website performance and fix issues.

2. Product & Catalog Management

• Upload new products and collections.
• Organize categories and product pages.
• Manage inventory visibility and stock availability.
• Coordinate with the creative team for product images and content.

3. Sales & Revenue Growth

• Plan and execute online sales campaigns.
• Improve conversion rates and average order value.
• Monitor abandoned carts and customer purchase journeys.
• Identify opportunities to increase online sales.

4. Digital Marketing Coordination

• Work with the marketing team on Meta, Google, influencer, and email campaigns.
• Ensure promotions and offers are reflected on the website.
• Track campaign performance and ROI.

5. Marketplace Management (if applicable)

• Manage stores on platforms like Amazon, Myntra, etc.
• Maintain product listings, pricing, and inventory.
• Monitor marketplace performance and resolve issues.

6. Order & Operations Management

• Coordinate with Operations and Logistics for timely order fulfilment.
• Ensure inventory accuracy.
• Monitor returns, exchanges, and order-related issues.

7. Customer Experience

• Work with the Customer Care team to resolve escalations.
• Improve the online shopping experience.
• Analyze customer feedback to identify areas for improvement.

8. Data & Reporting

• Track key performance metrics such as:
• Website traffic
• Conversion rate
• Revenue
• Average Order Value (AOV)
• Customer Acquisition Cost (CAC)
• Return rate
• Prepare reports and recommend improvements based on insights.

9. Team & Vendor Coordination

• Collaborate with marketing, design, photography, operations, and customer support teams.
• Coordinate with developers or agencies for website enhancements when needed.

What We Expect:

• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• 1–3 years of experience in e-commerce, preferably in fashion, jewellery, lifestyle, D2C, or retail.
• Hands-on experience with Shopify or a similar e-commerce platform.
• Experience managing product catalogues, pricing, inventory, and online merchandising.
• Basic understanding of digital marketing and online sales performance metrics.
• Familiarity with Google Analytics or similar reporting tools is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong planning, organizational, and time management abilities.
• Attention to detail and the ability to manage multiple priorities.
• Customer-first mindset with a passion for delivering a seamless online shopping experience.
• High ownership, accountability, and a proactive attitude.