eCommerce Operations Manager

E-commerce Operations Executive – Roles & Responsibilities

1. Product Listing & Catalogue Management

* Create and upload new product listings on Amazon, Flipkart and other e-commerce marketplaces.

* Add and maintain product information such as product title, description, specifications, features, dimensions, weight, colour, size and brand details.

* Upload high-quality product images according to marketplace guidelines.

* Select appropriate product categories, sub-categories, attributes and search keywords.

* Create and update SKU, ASIN, FSN and other marketplace-specific product codes.

* Ensure product content is accurate, complete and free from errors.

2. Product Data & Content Updation

* Regularly update product titles, descriptions, images, specifications and other catalogue information.

* Modify product details based on changes received from the merchandising/product team.

* Update missing or incorrect catalogue information.

* Maintain consistency of product information across different marketplaces.

* Monitor and resolve catalogue errors, suppressed listings and incomplete product pages.

3. Inventory Management

* Monitor inventory levels across Amazon, Flipkart and other marketplaces.

* Update stock quantities regularly to avoid stock-outs and overselling.

* Coordinate with warehouse and inventory teams for stock availability.

* Identify low-stock and out-of-stock products and take corrective action.

* Ensure marketplace inventory is synchronized with actual warehouse inventory.

4. Pricing & Offer Management

* Update product prices according to company pricing strategies.

* Maintain MRP, selling price, discount and promotional offers.

* Monitor competitor pricing and marketplace price changes.

* Update prices during sales campaigns and promotional periods.

* Ensure pricing information is accurate across all marketplaces.

5. Order Management

* Monitor incoming orders from different marketplaces.

* Coordinate with warehouse/dispatch teams for timely order processing.

* Track pending, shipped, delivered, cancelled and returned orders.

* Ensure orders are processed within the marketplace’s defined timelines.

* Identify order-related issues and coordinate with the relevant teams for resolution.