Receptionist Cum Telecaller

Reception Management

• Open and close dental office according to office protocol
• Check the daily schedule for accuracy and provide a schedule to the dental team as appropriate
• Answer and respond to telephone calls with professionalism
• Review supplies for reception and provide orders to the business manager
• Maintain petty cash

Patient Management

• Maintained a professional reception area/office (organized patient education materials and magazines, straightened up the facility, oversaw cleaning service schedule and duties, etc.)
• Greet and welcome patients and visitors to the practice ,Check-in patients according to office protocol, verifying and updating health information Provide.
• Manage recall and inactive patient system Confirm upcoming appointments
• Schedule patients for efficient use of doctor and staff time Check the patient backup list to try to fill in cancellation and no-show appointment times
• Collect payment from patients at the time of treatment and take sign-on receipt from the doctor
• Schedule follow-up appointments as directed
• Take Review-specific patients on 2nd or 3rd appointments.
• printing lab-slips LAB work software management

Records Management

• Gather and accurately record dental, and patient information such as name mobile number address etc. medical and insurance information from patients 
• Securely store and handle records in compliance with legal requirements
• Manage and update patient information via electronic health record system
• Arrange patient information (charts, x-rays, etc.) for the next day's appointments
• Track cases and referrals to and from other doctors
• Submit treatment plans for predetermination of benefits
• Prepare consent forms for major treatment and take the signatures of patients

Billing

• Prepare and send billing statements promptly and accurately
• Prepare and send overdue account letters as directed by the dentist
• Contact patients with accounts overdue
• Post cash, online payment, and checks received each day

Communications

• Sort, organize, and distribute mail
• Coordinate and send the following
• New patient and referral thank you notes!
• Other correspondence as directed by the dentist
• Work with external vendors to coordinate automatic patient appointments and recall remain

Inventory Management

• Monitor inventory and order dental office supplies as needed
• Monitor and make sure all office equipment (copy machine, fax, phones, computer system etc.) is functioning and properly maintained;
• follow up on staff complaints and submit appropriate repair requests

Office Participation

• Be an active participant in team meetings
• Perform other tasks as assigned by the dentist